SMS Text Messaging Policy

Last updated: May 28, 2026

About this program

StarBound offers an optional SMS text messaging notification program for parents and guardians of enrolled students. The program is operated by StarBound and delivers notifications about a parent’s linked student’s activity on the StarBound learning platform.

Who can opt in

Only parents and guardians with an active StarBound account linked to a student can opt in to SMS notifications. Students do not receive SMS messages from StarBound.

How parents opt in

  1. Sign in to a StarBound parent account at starboundedu.com
  2. Go to Settings → Notifications
  3. Choose Text or All as the delivery method
  4. Enter a US mobile phone number
  5. Read the consent language and toggle on the SMS Text Notifications control (off by default)
  6. Click Save Settings

The SMS Text Notifications toggle is off by default. Parents must actively turn it on after reading the consent language — SMS consent is never granted automatically and is never bundled with acceptance of our Terms of Service or Privacy Policy.

Consent language shown to parents

At the moment of opt-in, parents are shown the following language next to the SMS Text Notifications toggle:

By enabling this, I agree to receive recurring SMS text messages from StarBound at the number above about my child’s behavior marks, behavior flags, weekly summaries, badge achievements, and reward redemptions. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. Consent is not required to use StarBound.

What messages are sent

  • Behavior marks and behavior flags posted by teachers
  • Weekly summary reports of student activity
  • Badge achievement notifications
  • Reward redemption confirmations

SMS notifications are independent from email and in-app notifications, which parents can enable or disable separately.

Message frequency

Message frequency varies with the student’s activity. Most parents receive a handful of messages per week.

Charges

StarBound does not charge parents for SMS messages. Your mobile carrier’s standard message and data rates may apply.

How to unsubscribe (STOP)

Reply STOP to any SMS message from StarBound at any time. You will receive a confirmation message, and no further SMS messages will be sent to that number. Parents can also turn off SMS Text Notifications in their StarBound parent settings at any time.

How to get help (HELP)

Reply HELP to any SMS message from StarBound for assistance, or email support@starboundedu.com.

Consent is optional

SMS opt-in is entirely optional. Parents can use every feature of StarBound without enabling SMS notifications.

The opt-in screen

Below is the actual opt-in screen shown to parents in the StarBound parent dashboard:

StarBound parent settings: Delivery Method selector and Text Message Settings panel showing the SMS Text Notifications toggle and consent language.

Privacy and terms

For more on how StarBound handles parent contact information, see our Privacy Policy and Terms of Service.

Contact

Questions about the SMS program? support@starboundedu.com